| 000 | 00986nam a22002657a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20211026141051.0 | ||
| 008 | 130305b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0803968086 (alk. paper) | ||
| 020 | _a9780803968097 | ||
| 040 | _cKrishna | ||
| 082 | 0 | 0 | _a371.5 KOS |
| 100 | 1 | _aKosmoski, Georgia J. | |
| 245 | 1 | 0 |
_aManaging difficult, frustrating, and hostile conversations : _bstrategies for savvy administrators / _cGeorgia J Kosmoski, Dennis R Pollack |
| 260 |
_aThousand Oaks, Calif. : _bSage Publications, _c2000. |
||
| 300 |
_axii, 108 p. : _c24 cm. |
||
| 504 | _aIncludes bibliographical references. | ||
| 520 | _aIdentifies, through a study of school administrators, strategies for defusing hostile conversations between adults. | ||
| 650 | 0 |
_aConflict management _zUnited state. |
|
| 650 | 0 |
_aSchool administrators _zUnited state. |
|
| 650 | 0 |
_aAggressiveness _zUnited state. |
|
| 700 | 1 | _aPollack, Dennis R. | |
| 942 |
_2ddc _cBK |
||
| 999 |
_c8484 _d8484 |
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