000			01243nam a2200217 4500
999			_c14301 _d14301
003			OSt
005			20210505163639.0
008			210505b ||||| |||| 00| 0 eng d
020			_a9780471015871
040			_cYeshi
082			_a650.13 BUR
100			_aBurley-Allen, Madelyn.
245			_aListening : _bthe forgotten skill / _cMadelyn Burley-Allen.
250			_a2nd ed.
260			_aNew York : _bJohn Wiley & Sons, _c1995.
300			_axi, 186 p. : _bill. ; _c26 cm.
520			_a In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you-professionally, socially, and personally. With her time-tested techniques, you'll learn how to: Eliminate distractions and improve your concentration on what is being said Locate key words, phrases, and ideas while listening Cut through your own listening biases Interpret body language clues Ask constructive, nonthreatening questions that elicit real information Get others to listen to you Master a whole range of listening skills that you can use on the job and in your personal life.
650			_aListening.
650			_aAttention.
942			_2ddc _cBK