000			00782nam a22002297a 4500
999			_c13503 _d13503
003			OSt
005			20201027144130.0
008			201027b ||||| |||| 00| 0 eng d
020			_a9780462099781
040			_cSonam
082			_a650.13 KAY
100			_aKay, Frances.
245			_aDealing with difficult people for rookies : _bfrom rookie to expert in a week / _cFrances Kay.
260			_aLondon : _bMarshall Cavendish, _c2010.
300			_a168 p. : _bill. ; _c24 cm.
504			_aIncludes index.
520			_aThis is a practical guide for understanding and dealing with the wide range of characters you meet in your working life.
650			_aInterpersonal relations.
650			_aPsychology, _xIndustrial.
650			_aProblem employees.
942			_2ddc _cNF